TRUAMS
COE lead Devops Support
The TRUAMS framework embodies a proactive, agile, and collaborative approach. By fostering continuous improvement, optimizing business processes, and adeptly managing changes, our framework maturity ensures that SAP and digital applications evolve in sync with dynamic business needs
Proactive
- Proactively monitoring and addressing potential issues before they impact operations
- Regularly reviewing and updating systems to stay a head of technological challenges
KPI Driven
- End user satisfaction measured and monitored
- Baring SLA’s, focus on business KPIs , governed , monitored and reported
- Q-o-Q and Y-o-Y improvements in all key parameters
Agile & Collaborative
- Embracing an agile development and management approach for flexibility and adaptability
- Prioritizing collaboration and flexibility to navigate changing project requirements.
- Collaborating with stakeholders to gain a deep understanding of changing business requirements
Focus Continuous Improvements
- Regularly reviewing processes, identifying bottlenecks, and seeking opportunities for optimization
- Using feedback loops to continuously enhance theefficiency and effectiveness of the AMS framework
- Leveraging analytics to identify areas for improve mentand implementing automation where applicable
Effective Change Management
- Developing a comprehensive change management & Governance strategy
- Communicating changes effectively to end-users, providing training and support for a smooth transition
- SME & COE’s involvement for a major business process change for outside in View
Support Services Maturity
- Benchmarking and Implementing practices that contribute to the maturity of the Customer Support framework
- Regularly assessing the effectiveness of the framework and making adjustments based on lessons learned.
- Ensuring that the framework aligns with industry best practices and standards for application management
Shared Services
Support
The TRUPARTNER Shared Services Support framework is engineered to provide robust assistance to multiple clients concurrently, utilizing a consolidated pool of resources managed by subject matter expert (SME) teams. Unique Solution enables us to optimize resource expertise, streamline processes, and deliver high-quality support services efficiently across various customer requirements. By centralizing expertise and resources, we enhance operational efficiency, maximize scalability, and ensure consistent delivery of exceptional service to all clients within the framework.
Supported Modules
- Functional & Technical
- Add Ons
- Niche Modules
- Analytics
- Integration
- Customer Experience
- Human Capital
- 24*7 Monitoring
Approach
- 9*5 SLA Driven Support
- ITIL Based Process Compliant
- Regular Reporting and Monthly Cadence
- Proven Customer Landscape Access Management
- Named Project Manager
- SME's Support for major changes & Enhancement
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Reduce
operational
costs
Increased User Satisfaction
Effective Change Management process for business and technologies changes
Agile Business needs are catered via defined process
Minimize impacts to business operations
Get in Touch
Whether you have inquiries, need assistance, or wish to explore collaboration opportunities, our dedicated team is ready to respond promptly and help you thrive in the digital realm.